How Can We Help You?
Discover Frequently Asked Questions from Support
Answer:
- Stay calm and do not engage with the harasser.
- Block the harasser immediately on the platform where the harassment is occurring.
- Take screenshots or save evidence of the harassment, including messages, emails, or comments.
- Report the behavior to the platform and contact a trusted adult or Cyber Teens helpline for guidance.
Answer:
- Use strong, unique passwords for each of your accounts and enable two-factor authentication (2FA).
- Avoid sharing sensitive details like your home address, phone number, or school name on public platforms.
- Review privacy settings on social media to ensure that only trusted friends can see your information.
- Be cautious of suspicious links or emails asking for your personal information.
Answer:
- The helpline is available 24/7 to provide immediate support for teenagers facing cyber issues.
- When you call or contact the helpline, a trained counselor will listen to your concerns and guide you on the best course of action.
- If needed, your case can be escalated to the case management system, where it will be tracked and resolved systematically.
Answer:
- Receiving repeated hurtful or threatening messages.
- Someone spreading false rumors or sharing personal information about you online.
- Being excluded from online groups or communities.
- Experiencing embarrassment due to someone posting harmful content about you.
- Answer:
- Immediately change your password. If you are locked out, use the platform’s recovery process.
- Notify the platform’s support team about the hack.
- Inform your contacts not to respond to suspicious messages from your account.
- Strengthen your account security by enabling 2FA and avoiding repeated passwords across platforms.
Answer:
- Keep open communication with your children about their online activities.
- Educate them about the importance of privacy and the risks of sharing personal information.
- Set boundaries for screen time and monitor usage without invading their trust.
- Encourage them to report any uncomfortable or suspicious online interactions.
Answer:
- Report the fake account or impersonation to the platform immediately. Most platforms have options like “Report Impersonation” under their help or support sections.
- Inform your friends and followers about the impersonation to prevent them from interacting with the fake account.
- Collect evidence, such as screenshots, and if necessary, seek legal advice or report the issue to law enforcement through Cyber Teens' case management system.
Answer:
- In Bangladesh, cyber harassment is covered under the Digital Security Act, 2018. You can file a complaint with the local cybercrime unit or through the Cyber Teens support system.
- Make sure to provide all evidence, such as screenshots, links, and messages.
- Cyber Teens can guide you in connecting with the proper legal authorities and provide support throughout the process.